Support

Support and information about using Genie is available from a number of sources.

The latest Service Pack and Update can now be downloaded using our Guest account. Access to this account is available by contacting your Dealer. Installer logins provide access to additional downloads and previous releases.

Genie Brochure in PDF format can be used in your submissions to clients. Download now. (207 KB, 8 December 2010)

VERSION 2 IS NO LONGER SUPPORTED.

Downloads

Genie Classic : Version 3 Release 4 Build 1076

Please read release notes for full list of changes included.

Build 1076

Previous Builds

Build 1047

Build 1040

Build 1027

Build 1026

Build 1025

See Release Notes for additional information.
Click here to view Release Notes Click here to download (11 August 2014, 40MB)

Genie Classic : Version 3 Release 4 Service Packs and EBFs

Service Pack 1

This service pack contains a number of changes previously supplied individually.

Click here to download
(4 Nov 2020, 5MB)
Scheduled User Deletes update for Genie Classic and Genie Club Access

This EBF corrects a rare problem with automatic importing of users. If a user is due to expire on the day after updating their record automatically, Genie would still mark the user as expired during its overnight housekeeping. This has been resolved. Changes have also been made regarding processing of the users id.

Users Wizard : Fixes bugs relating to handling PINs in the Users Wizard.

Command Centre - B1076 replacement

This new version corrects a problem with using the Find selections located at the bottom of the CommandCentre window.

Manuals: Installation Manual PDF

This manual is an updated version of the printed manual that is distributed with CDs. As systems are now most commonly downloaded from the web site, the manual is now also available as a PDF document for downloading.
Click here to download
(31 March 2014, 4MB)

Manuals: Installer Manual Version 3 Release 5 PDF

The PDF version of the Online Installer Manual. This file is zipped.
Click here to download
(28 April 2014, 18MB)

Manuals: System Administrator ManualVersion 3 Release 5 PDF

The PDF version of the Online System Administrator Manual. This file is zipped.
Click here to download
(28 April 2014, 17MB)

Options: Panasonic Integration Version 3 Release 4 Build 1048

This setups up Genie for use with the Panasonic equipment supported. If this is used to install the option with a later version of Genie, eg B1076, then the setup for the later version, eg B1076, MUST be rerun after the Panasonic option has been installed.
Click here to download
(11 November 2013, 5MB)

Genie Club Access: Version 3 Release 4 Build 1074

Build 1074

Build 1072

Build 1061

Please note : The installation for build 1053 has been updated on 24th March. The change was required for sites being updated to 1053, and has no impact on sites installed with 1053.

Build 1053

Build 1040

Build 1027

Build 1026

Build 1025

Build 991

Build 989

Build 987

Build 975

Build 974

Click here to view Release Notes Click here to download
(07 July 2014, 32MB)

Genie Classic : Version 3 Release 3 Build 885

Note that Version 3 requires Version 3 Licenses. Contact your Dealer regarding upgrading if you do not have a V3 licence. Recently purchased V2 licences are eligible for a free upgrade.

Standard and Professional

This is primarly a maintenance release for Standard.

Professional Only


See Release Notes for additional information.
Click here to view Release Notes Click here to download
(27 June 2011, 37.4MB)

Genie Classic : Version 3 Release 2 Build 875

Note that Version 3 requires Version 3 Licenses. Contact your Dealer regarding upgrading if you do not have a V3 licence. Recently purchased V2 licences are eligible for a free upgrade.

Standard and Professional

Professional Only

See Release Notes for additional information.
Click here to view Release Notes Click here to download (20 April 2011, 37.4MB)

Full Release: Version 2 Release 3.6 (Build 732)

Version 2 Release 3.06 Features

Standard and Professional

Professional Only

Build 731 Changes (14 December 2009)

See Release Notes for additional information.
Click here to view Release Notes View Installation Manual online (PDF) Click here to download GenieSetup
(21 December 2009, 37MB) Click here to download this also: Service Pack 09
(22 June 2011, 3.5MB) Click here to download Installation Manual
(7 December 2009, 266KB)

Service Pack 9 for Version 2 Release 3.6 OFFICIAL RELEASE (Build 732)

Standard and Professional

This Service Pack is for V2R3.6 only. Check your Version in Help -> About and upgrade before attempting to install the Service Pack.

This Service Pack combines previous bug fixes with some additional changes.

Version 2 Release 3.04 Features

Version 2 Release 3.03 Features

Version 2 Release 3.02 Features

Version 2 Release 3.01 Features

Version 2 Release 3 Features

See Release Notes for additional information.
Licence Key required for new installations.
Click here to download : Service Pack 09
(22 June 2011, 3.5MB)

SmartInspect Debug Tool

This is a utility for viewing debug trace when required by Torrens for support.
Click here to download
(12 June 2014, 4.3MB)